The CTUB&H is a modern, democratic politically and financially independent organization, which set its development goal to be decent work in commerce and service sector in B &H. It’s straight and force it basis on massive, trained and active membership on all levels and in all parts of B&H, who see CTUB&H as their family. As such CTUB&H is legitimate and legal representative of its members, recognized social partner and important key factor in B&H society as well as globally.


The pillars of the CTUB&H are:

• Professional engagement of shop stewards on regional level
• Collective governance in the CTUB&H- the President is the chairperson of the Executive Board
• Strengthening of democratization process in the CTUB&H
• Reserving the existing members and further organizing in the private commercial and services sectors and also in the informal economy
• Financial strengthening and becoming independent
• Education and transparent informing
• Developing the work of the Women and Youth Sections on regional level
• Active participation in the international union movement and establishment of the Balkans Commercial Trade Union Coordination
• Promotion of the platform of civic initiatives and protection of Human and Labor Rights

CRITICAL OBJECTIVES OF THE CTUB&H

Impact on members/society:

• Democratization in the CTUB&H
• Organizing members
• Efficient system of social partnership on all levels
• Better employement perspectives in commerce and service sector by securing the implementation of the laws and fundamental rights and principles at work
• Promoting the salary development and other benefits of the workers in commerce and service sector as well as development of the sector as employement generator
• Contribution to the development of economy as well as of civil sector of B&H
• Continuity and development of international cooperation with other actors in the B&H society
• Strong, representative and functional Sections of the CTUB&H
• Unique approach and treatment for all members in the country

Processes and structures:

• Systematic and effective service providing for members through regional offices and professional engagement of shop stewards
• Efficient informing system and
• Elaborate and effective system for planning, reporting and evaluation
• Regionalization of the CTUB&H- providing services to members and image building in the whole country through Regional Offices
• Collective governance in the CTUB&H
• Reserving and developing cooperation with international Trade Unions, NGO sector and other institutions in B&H
• Establishment of mechanisms and structures for sectoral dialogue in Commercial on all levels
• Reserving and improving the existing share of activities of the Women and Youth Sections on regional and country level
• Continuous system for education and informing inside and outside the CTUB&H

Management of Economic Resources:

• 2009-2010 Financial Plan for Crisis
• Financial discipline and collection of membership fees
• Reallocation of existing financial resources
• Transparent and targeted use of economic resources
• Proprietary-investment funding in the CTUB&H
• Utilization of funds

Learning and Growth:

• Strengthen the HR structure through a continuous education system
• Encourage professional engagements

Explanation of critical objectives:

 

Impact on members/society:

1. A worker (CTUB&H member) must be an actual creator of social interaction which shall be designed to fit his/her needs in the framework of solidarity. The union as an organization is the agent in this process, the coordinator and service provider (public services) which articulates, protects and promotes the legitimate interests of members in the spirit of democracy and transparency. Inclusion of all levels of union activity in the preparation and decision-making processes is the underlying principle set out in the Acts if the CTUB&H. This principle contributes to the efficiency of union policies, strengthening of democratization process in the organization, control, decentralization and immediate legitimation of the CTUB&H representatives` governance.

2. Organizing has always been the priority in the CTUB&H. In the oncoming period the focus should be put on organizing in large mall chains which employ the largest number of people in the Commercial sector in B&H and worldwide. Campaigns, promotions, everyday contact with potential members as well as contact with media, should result in attracting new members and reserving the existing ones in the CTUB&H.

3. System for negotiating which would serve as model for conduct should be introduced on all levels where the CTUB&H is present

4. Quality impact and quality representation can be granted only through quality service providing. Therefore one of the critical objectives is the establishment of specific service posts where members will be able to receive assistance and help. Education as a constant activity, as well as timely and transparent distribution of information to members, also through a spokesperson of the CTUB&H, maintain the information flow on all levels and towards the B&H society and internationally.

5. Women and Youth Sections of the CTUB&H should reserve the existing performance levels and also aim towards improving it in order to remain the bearers of positive image of the CTUB&H in the B&H society and region.

6. The specific nature of problems, challenges and interests of the workers in Commercial demand also specific structure and activities in the union movement. It is evident that multinational companies and large mall chains do not limit their scope within regional or state borders. Therefore one of the key objectives is a unique approach and treatment for all members in Bosnia and Herzegovina.

7. Regionalization of the CTUB&H and operating in 5 (five) regional union groups lead by professionally engaged, educated and highly motivated staff is one of the fundamental advantages of the new CTUB&H.

8. When it comes to social dialogue in the commercial and services sectors, the situation is known to be largely inadequate. Absence of the CCs is one of the failures that this union had faced with in the past. Therefore the focus of all activities in the field of social partnership shall be to provide new tools for the work of the union. The Mission of the CTUB&H will be negotiating of the branch CC.

Processes and structures:

1. Each regional group shall be led by a professionally appointed representative of the CTUB&H whose task will be to coordinate all activities on the level of one region. This representative will also be the creator and bearer of the strategy for one region. Each region shall have a Board and the number of members in a board shall depend on the number of local branches and individual members. Furthermore, each region shall adopt their own rules on organizing pursuant to the general provisions. Internal evaluation and survey on members` viewpoints on the new organization scheme of the CTUB&H shall be carried out by the end of 2010 by using the same sample in all CTUB&H regions and on basis of the findings of evaluation, the Action Plan shall be revised.

2. We advocate collective governance in the union. There are five principles in that governance scheme:

• Openness (active communication between the CTU and members),
• Participation (in key decision-making),
• Efficacy (implementation of promises and arrangements),
• Accountability (for failing to carry out an arrangement) and
• Coherence (between the policies and activities needed in the fulfillment of members` needs)

The principles of “collective governance” and “reformed Commercial Trade Union of B&H” demand for a constant coordination between all appointed representatives and members on all levels, which is the  direct consequence of pursing the principles of openness and responsibility, that is, continual consulting and (cultural)  dialogue along the CTUB&H-members line. Hence, the members of the CTUB&H are at the same time the catalyst and arbitrator of collective governance in the CTUB&H.

3. The CTUB&H must continue to promote cooperation in the international union movement and also the cooperation that was successfully initiated with the NGO sector in B&H. One of the initiatives that we are planning to put forward is an efficient and systematic cooperation among the commercial and services trade unions in the Western Balkans.

4. Each regional representative shall open social dialogue on the level of their region and enable shop stewards to initiate continual communication with the employers on a workplace level.

5. Reserving and improving the existing share of activities of the Women and Youth Sections on regional and country level. The activities of the Women and Youth Sections shall continue to make the crucial part of union activities. Their objective is to gain mass participation of members in the activities they implement and transparency in the distribution of information relevant to these two population groups in the CTUB&H.

6. In order to have efficient representation and promotion of members` interests on a workplace and regional level, the CTUB&H shall carry out educational activities for shop stewards as a part of Project Activities.

Management of Economic Resources:

1. ue to the circumstances arising from the recession and crisis, a significant portion of resources shall be secured through the 2009-2010 Financial Plan for Crisis in order to moderate possible negative impact on membership fees income.



Learning and Growth:

1. Establish the system for quarterly educational and informative consulting in order to qualify the local HR

2. Provide conditions for professional engagements of regional representatives, such as educational activities.